Empowerment, or management through trust

Service Business

An increasing number of industries have to admit that the labor market is the employee's market, not the employer's market. Companies are looking for the best specialists, which is not easy, as they usually already have permanent employment, so when they recruit them, they try to do everything to make them want to stay in the company as long as possible. Employees, in turn, value most of all the sense of employment stability (although more and more often changing jobs is not a problem for them) and an appropriate atmosphere based on trust in their superiors and friendly relations with colleagues. What is empowerment and how can it help you manage your business? We will try to answer this question in this article!

What is empowerment?

Empowerment is one of the styles of management that involves motivating employees by inspiring trust at all levels of their hierarchy. The point is that not only employees trust the employer, but the opposite is also true. An employer who is aware of the qualifications and skills of a given employee must have enough confidence in him to entrust him with certain tasks without strict control and approval, believing that he will be able to handle it perfectly.

The employee then feels more involved not only in the projects they carry out, but also in the life and successes of the entire company, which translates into their motivation and efficiency. So we can say briefly that empowerment is management through trust.

Benefit package

Empowerment and its concept are focused mainly on increasing employee involvement, making them know that their skills and qualifications are appreciated and noticed, and additionally increasing their responsibility, thus making them feel decision-making, I will not they had to consult everything with their superiors. The feeling that the work is appreciated and has a purpose makes the working atmosphere better, and the employees feel more attached to the company.

It happens that even a person in a managerial position cannot purchase a ream of paper without the knowledge of his supervisor and consult even the smallest issue. It is not only a lot of lost time, but also the feeling that our superiors do not trust us even in the most trivial matters.

Some people want to be involved in the life of the company and do so, but noticing that nothing comes of it, they stop doing such activities and only do what is theirs. If such employees appear in our company, it is worth considering whether empowerment will prove helpful. Delegating some responsibility, entrusting decision-making can make the employee again motivated to perform better and increase his effectiveness.

Introducing the empowerment style

It would seem that such activation of an employee who has lost a greater motivation to act for some reasons is simple, but in fact such people may have less trust in their superiors, which are more difficult to rebuild.

So you can't decide overnight: From now on, we use empowerment in the company! Because it is most likely impossible. Many people need to change their attitudes, behavior towards other employees and understand why management by trust can be so important for the entire team. This is not a one-day process.

First of all, superiors - managers, team leaders, etc. - must learn to delegate and delegate tasks without problems, with the belief that the employee will handle it. It is necessary to deviate from strict control and tracking of each step.

Of course, empowerment cannot take place when employees do not pay attention to their tasks, do not want to get involved, have no need to do so, because if we know that they are reluctant to go beyond the set limits, it is difficult to trust them completely that they will cope with new tasks and larger ones. responsibility. We also need to be aware that employees may simply not agree to handing over more responsible responsibilities to them - for fear of whether they are ready for it, because they do not believe in their own competences, or simply because they are afraid that any failure will fall. "On their account".

However, we should remember that the labor market is changing dynamically, employees think completely different about work than a dozen or so years ago. They have different needs, they want something different. For example, earlier generations value stabilization much more, are less flexible, younger generations, in turn, want to develop first and foremost, and if the company does not allow them to do so, they will easily change jobs to increase their competences. Therefore, empowerment is becoming more and more common in companies, what is more, it is often recognized that it is an indispensable method of management.

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Why is empowerment so important?

As we have already mentioned, the labor market is developing dynamically, and it is also influenced by its environment - the rapid development of technology, the activities of competition and focus on high quality. Companies must take all these factors into account, notice changes, and this is difficult to achieve without a group of committed employees.

People working in the company can be its path to success. A good employee is worth its weight in gold and although all employers theoretically know about it, they often completely underestimate it and do not respect employees, which translates into how they work and what their identification with the company looks like.

Empowerment can make people the most important, and the more they feel it, the better and more efficiently they will perform their duties, which will certainly be reflected in the entire activity.