How to deal with a non-paying customer?


Customers who evade payments are the real bane of entrepreneurs. Read how to protect yourself from such a situation and what to do if the client does not want to pay you.

How to protect yourself from a non-paying customer?

Better to prevent than to cure. This principle also works well in business. Collect opinions about the client as much as possible. It will be useful. especially when you think about establishing a long-term cooperation with him. The greater the money, the greater the risk you bear, so it is worth taking care of the security of the transaction in advance. Enter customer data into the search engine, see what will be displayed. Perhaps other entrepreneurs warn against him.

Remember the rule of limited trust. Before selling or providing a service, sign a contract with the customer. Specify exactly the amount due and the time of payment. Keep your copy. It will be the basis for your claims.

Beware of unclear customer suggestions. You should see a red light if an interested party tries to talk you into a form of payment that you do not know or consider unsafe. Be alert to people who refuse to sign a contract, do not want to talk about settling payments.

It is also a good idea to collect an advance payment from the client before providing the service. Include a provision about it in the contract. After receiving it, give the customer a confirmation of payment (e.g. proof of payment).

The client has not paid - what to do?

Sometimes, despite your caution, you fall victim to a dishonest customer. What to do in this situation? Please contact the customer first. Sometimes someone just forgets to make a transfer. Call us and remind us about the overdue payment. It's also a good idea to send an email and keep a copy of your correspondence.

Gentle reminder and e-mail contact did not help? Send a registered letter with a request for payment. Keep a copy of the letter and shipping confirmation.

Additionally, when you want to get paid, you can use soft debt recovery. If the customer still fails to pay, you can claim your rights in court. Another solution is to seek help from a debt collection agency.

The most effective solution is to protect yourself against a dishonest client before you start cooperation