What communication difficulties may arise?

Service Business

Proper communication in the company has so many benefits that virtually every entrepreneur wants the information flow in his company to be as least problematic as possible. However, it is often necessary to work on it for a long time and before everything goes as we would like it, it happens that we make a lot of mistakes. Such communication difficulties effectively stop the good circulation of messages and the proper functioning of the entire company. What to avoid What communication difficulties may occur? We answer in this article!

Communication difficulties in the company

There are no ideal enterprises, and it is difficult to build one that avoids any difficulties in communication from the outset, be it between employees or employees and supervisors or between management. We cannot prepare for everything right away, not every mistake is immediately noticed. What makes communication difficult? What behaviors are wrong? What Makes Information Flow Inappropriate?

There is no feedback

For many employees, feedback is of great importance. Not only at the beginning of a career or work in a given company. We want to know what we are doing wrong and what we are doing much better, what we need to work on and what we only need to grind. That is why the lack of feedback is considered one of the elements that may affect communication difficulties.

Employees want not only praise (although they are very important), but also to point out what they do incorrectly. Only thanks to this can they develop and correct their mistakes. If they suddenly get punished for something they had no idea about, they are disappointed, frustrated, and lose their motivation, trust and commitment.

Example 1.

Anna carries out the tasks assigned to her every day, and at the end of the working day she sends them to her supervisor. She is convinced that she is doing well because there are new tasks waiting for her every morning, so she decides that the previous one was correct. However, at the end of the month, Anna was invited to a meeting with her supervisor, who informed her that, due to numerous mistakes in every assignment she gave away, she was forced to warn that if the situation persisted, Anna would be fired. The employee lost all motivation to work because the supervisor was watching her tasks for the whole month and she did not indicate any mistakes, so she had no idea that she was duplicating them.

Nothing changes

As a company grows, it often employs more and more employees. Suddenly, it turns out that the first five people have turned fifty, but nothing in the communication has changed. Entrepreneurs must be aware that if a company changes and develops, the way of communication, information transfer, document circulation, etc. must also change. The fact that something worked perfectly with five people does not necessarily mean that it will be it worked at 50.

Only I am right

There may be times when your superiors feel infallible. They do not want to listen to employees, their suggestions, problems, assumptions. Their opinion is always binding, they have the last word, whether they are right or wrong. In such cases, employees often do not want to communicate with their superiors at all, they know that it does not make any sense, and they do not trust them. Thus, motivation and commitment decrease, and the atmosphere of the workplace deteriorates. Of course - in many respects the boss's opinion is final and there is no doubt about it, but if he does not even want to hear what the employee has to say, or even if he does - he never agrees with anything, communication is a lot about it. loses.

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Poor information circulation

You have an important message, so you stick a piece of paper on the front door or notice board with many similar messages and hope that everyone will read it? This is a mistake. If you want to be sure that the information has reached everyone, a page in one place is not enough. It is worth acting in several ways - sending collective messages to e-mails or business chat. Thanks to this, we will be sure that the information is available to everyone and everyone will notice it.

Reversing messages

If someone asks you to forward a message, make a careful note of what the message is about, who to tell to, and why. You may think that you will remember everything, but haste, emotions, confusion can make you distort something, not notify the right person, etc. Twisting messages can cause a lot of unpleasantness.

Raising comments in a large group

Communication difficulties also include the inability to provide delicate information and comments. It is a big mistake to say them out of private. If there are a lot of people in the room, do not pay attention to someone personally, invite them to a face-to-face conversation so that they do not feel uncomfortable, humiliated and ashamed.

Excessive emotions

Communication may be accompanied by excessive emotions - however, it is worth trying to control them. Screaming, crying, and being overly nervous never turn out to be good. Instead of passing a message, you can cause a conflict. Moreover, in business, excessive emotions are often considered unprofessional.

Insults and threats

It may also happen that the person conveying the message thinks that insulting or even threatening the employee will be the most effective. Such situations should not take place and it is worth responding to them. No one has the right to offend or threaten us, no matter what mistake they think we've made.

No empathy

The lack of empathy is also a big problem in corporate communication. We are unable to "put on the shoes" of the interlocutor, therefore we do not understand him, we do not even try to do it. No wonder that in such a situation, he loses the will to talk to us, he communicates with us only when it is necessary.

Communication difficulties occur in virtually every company. However, as we mentioned, they affect the lack of commitment, motivation to work and trust, which does not bode well for the company. So it's worth keeping your finger on the pulse, catching mistakes and trying to learn from them.