A conflict at work can have advantages - find out what!

Service Business

Conflict at work is quite common. Many people approach it in a negative way and even avoid it, forgetting that it can be used to improve work and even improve relations between employees. You just need to know how to solve it constructively.

Conflict at work - the most common causes

Conflict at work most often results from difficulties in communication, differences in the personalities of employees, and sometimes also from employee relationships. Nowadays, problems in interpersonal communication are unfortunately becoming more common, mainly due to the large number of signals that reach us at the same time. Such an overflow of stimuli results in a reduced ability to receive and process some information, which translates into later errors in their interpretation. Another cause of poor communication is the inability to convey information. Too general messages will result in numerous understatements, imprecise messages - e.g. in the case of delegating tasks - will result in ambiguities in actions, and improper communication of criticism will directly translate into employee dissatisfaction and anger.

Personality conflicts at work do not always result from the different characters of the employees. Sometimes they are backed by prejudices, values ​​or goals. It is difficult to maintain a positive relationship with someone who is completely different from us, and if both people are strong, then at some point a conflict can arise between them. In some cases, we can deal with people who are simply conflicting - they often present a demanding attitude, are inflexible, do not care about the opinion of others, which makes cooperation with them really difficult.

Relationship conflict most often concerns the relationship of dependency between the employee and his supervisor. The reason may be a top-down scope of duties, inconsistency in actions, refusal to vote, partiality, or constant criticism. This type of conflict usually results in great frustration of employees, a decrease in motivation to continue working and a bad atmosphere in the office, which may translate into a high rotation of employees, because it is difficult to work efficiently in such a situation.

Conflict at work - consequences

The biggest group of conflicts at work, however, are the hidden ones. It is rare for an employee to tell their supervisor directly that he or she does not like something or does not agree with something. Pretending that there is no conflict will not make it disappear, it will only extend it over time. Hiding your emotions and conflict is like a delayed fire bomb. Why? Dissatisfaction and frustration will continue to grow until at some point there is an outburst, bringing with it a very violent open conflict. Many people are afraid of a direct confrontation, explaining that they do not have equal chances in a confrontation with their supervisor and that they will be dominated by him.

Conflict at work - methods of solving

In order to resolve the conflict, cooperation between the employee and the supervisor is necessary. Let's face it - you can't resolve a conflict with just a few e-mails, it's best to talk live. It is worth having such a conversation coolly, without violent emotions, so that you do not regret what you said later. Respect for your interlocutor must not be forgotten, even if we do not agree with his opinion. Allow the other person to have a say and then make your views known. Before the interview, it is worth considering whether there is any solution or compromise that could be reached in this situation and propose it during the course of the interview. Certainly, some agreement will be reached, as there is no conflict that cannot be resolved. The main obstacle in solving it is the unwillingness of one of the parties to cooperate. A good manager will want to cooperate. Thanks to a constructive conversation with employees, he will get to know their skills, ideas and needs better, and in the future, he will build a flexible work environment in which tensions and sudden conflicts will not accumulate. This, in turn, will translate into better motivation, and thus - creativity and a good working atmosphere.