Development of employee competences - what form to choose?

Service Business

A company cannot operate without a team. Therefore, if it is to achieve success and develop on the market, it is necessary to take care of employees' competences. Many of us focus on development - not only personal, but also professional. We want to learn new things and expand our skills. For many of us, standing still is tantamount to failure, and when we stop, we look for new paths that we would like to follow. Our task is to make the company prosper. For this to happen, it must have a qualified team that can handle any situation. Due to the fact that people are a pillar, it is necessary to ensure that they constantly develop. Competency development is extremely important. The question, however, is what kind of competence development to choose. We give advice in this article!

Development of employees' competences - forms

We already know how important it is to develop competences for employees and that it is virtually impossible for a company to succeed without qualified staff. What forms of competency development can you choose?

Training and courses

Trainings and courses are one of the most popular forms of employee competency development. At the beginning, there is usually an introductory training - the employee is new, he does not know everything, he cannot do everything, it may also happen that his knowledge is primarily theoretical and he has no practice. Therefore, trainings are conducted with him, which introduce him to the secrets of work and allow him to properly perform his duties.

Then comes the time for training that can expand your competences. At some point, you may notice that the employee uses all the working methods known to him, but this is not enough. Then it is worth getting acquainted with other methods, extending the knowledge you already have and participating in training courses that will facilitate this.

Another form of training can also be learning completely new skills. This often happens when the methods used start to fail or no longer produce as good results. The work was not bad, but a lot has become outdated and further training seems to be necessary to fix and improve the quality of the work.

Training can take various forms, but mainly closed and open training are distinguished. The first ones are organized for a specific group of recipients, usually from one workplace, they are ordered, and their scope is agreed with the client. On the other hand, open trainings are organized for people from various industries or companies, and participants' expectations are not analyzed as thoroughly as in the case of closed trainings. Such meetings allow not only to develop competences, but also to establish industry contacts.

The training includes both hard competences, i.e. the transfer of specific knowledge, for example about the program, and soft competences, including the ability to communicate, deal with difficult situations, etc.


Another way to develop your skills is to participate in various industry conferences - not only as a listener, but also as a speaker. In such a situation, we must carefully prepare to transfer knowledge and practice soft skills. Being a participant helps us in gaining theoretical knowledge, which is also necessary for the proper performance of our duties.


Especially in the case of people who are promoted to a higher position, mentoring is helpful in expanding their competences. A mentor, i.e. an experienced person, often older, shares his knowledge, answers questions, dispels doubts, helps to find a new position and gives valuable tips. The transferred knowledge often influences personal and professional development.

Flexibility of positions

One way to develop employee competencies is to move from position to position within your department. Thanks to this, we can acquire many competences, significantly expand our knowledge, and additionally help each other. We share knowledge and skills while still learning ourselves.Although it is not a popular way of development, it is used and produces the intended results.

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Many of us are skeptical about coaching because of how popular it has become. However, it is worth realizing that guided by a professional can be really valuable. First of all, it is about developing the skills you already have. The coach helps us set a goal and the way to achieve it. Thanks to this, each of our actions seems more sensible to us, even in moments of weariness, we know that we are doing them for something. The coach helps us mobilize ourselves to achieve success.


An advisor can help us when we stop in one place and we no longer see alternative solutions, which will inhibit our development. Thanks to the conversation with the advisor, we can draw conclusions from the already existing situations, try to find a different way to solve the problem and move forward.

Postgraduate studies

A good way to develop employees' competences is also sending them to postgraduate studies, which will allow them to increase theoretical and practical knowledge in a given field.

Employers have many opportunities to develop the competences of their employees and if they manage to find the right one, the effectiveness of the team will certainly increase and the company will prosper better. People are capital that is definitely worth investing in.